Last Updated: May 23, 2025

Introduction

Welcome to ApplianceRepairly.com ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@appliancerepairly.com.

This privacy notice describes how we might use your information if you visit our website at ApplianceRepairly.com (the "Website"), or otherwise engage with us.

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Location Data: We may collect location data such as your ZIP code or City and State when you use our search features to find local service providers.
• Contact Information (Optional): If you contact us directly (e.g., via a contact form for website feedback), we may collect your name, email address, and any other information you choose to provide.
• Usage Data: We may automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information.

How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below:

• To facilitate service connection: We use your location data (ZIP code, City/State) to query our third-party API and display relevant service providers in your area.
• To respond to inquiries: We may use contact information you provide to respond to your inquiries regarding the Website itself.
• To improve our Website: We may use usage data to understand how our Website is being used and to improve its functionality and user experience.
• For other business purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience.

Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Third-Party Service Providers (API): When you search for providers by location, we transmit your location data (e.g., ZIP code) to our third-party API partner(s) to retrieve the list of available service professionals. These partners have their own privacy policies regarding how they handle data.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Our Website may use cookies to enhance your user experience, to understand how our site is used, and for other essential functions. A cookie is a small piece of data stored on your computer or mobile device.

• Essential Cookies: These are necessary for the website to function properly. For example, they may be used to remember your location search as you navigate the site.
• Performance and Analytics Cookies: We may use cookies from third-party services like Google Analytics to collect information about traffic to our Website and how users interact with it. This information is aggregated and anonymous and helps us improve our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. By using our Website, you consent to the use of cookies for these purposes.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Children's Privacy

Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, to data portability.

If you are a resident of California, you are granted specific rights regarding access to your personal information. Please see our CCPA Notice for more details.

To exercise any rights, please contact us using the contact details provided below.

Changes to This Privacy Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this notice, you may email us at support@appliancerepairly.com or by post to: