Legal

Last Updated: May 23, 2025

Introduction

Welcome to ApplianceRepairly.com ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@appliancerepairly.com.

This privacy notice describes how we might use your information if you visit our website at ApplianceRepairly.com (the "Website"), or otherwise engage with us.

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Location Data: We may collect location data such as your ZIP code or City and State when you use our search features to find local service providers.
• Contact Information (Optional): If you contact us directly (e.g., via a contact form for website feedback), we may collect your name, email address, and any other information you choose to provide.
• Usage Data: We may automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information.

How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below:

• To facilitate service connection: We use your location data (ZIP code, City/State) to query our third-party API and display relevant service providers in your area.
• To respond to inquiries: We may use contact information you provide to respond to your inquiries regarding the Website itself.
• To improve our Website: We may use usage data to understand how our Website is being used and to improve its functionality and user experience.
• For other business purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience.

Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Third-Party Service Providers (API): When you search for providers by location, we transmit your location data (e.g., ZIP code) to our third-party API partner(s) to retrieve the list of available service professionals. These partners have their own privacy policies regarding how they handle data.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Our Website may use cookies to enhance your user experience, to understand how our site is used, and for other essential functions. A cookie is a small piece of data stored on your computer or mobile device.

• Essential Cookies: These are necessary for the website to function properly. For example, they may be used to remember your location search as you navigate the site.
• Performance and Analytics Cookies: We may use cookies from third-party services like Google Analytics to collect information about traffic to our Website and how users interact with it. This information is aggregated and anonymous and helps us improve our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. By using our Website, you consent to the use of cookies for these purposes.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Children's Privacy

Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, to data portability.

To exercise any rights, please contact us using the contact details provided below.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, described below.

Sale of personal information. ApplianceRepairly connects you with local service professionals. To do so, we may share certain information — such as your general location and the type of service you need — with our network of third-party partners. Under the CCPA, this sharing may be considered a "sale." You have the right to direct us not to sell your personal information (the "right to opt-out") at any time. We do not sell the personal information of consumers we know to be under 16 years of age.

• Right to know & data portability: request that we disclose what personal information we collect and use about you over the past 12 months.
• Right to delete: request that we delete personal information we collected from you, subject to certain exceptions.
• Right to opt-out of sale: direct us not to sell or share your personal information.
• Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, submit a verifiable consumer request by emailing support@appliancerepairly.com (include "CCPA Request" in the subject line). Only you, or someone legally authorized to act on your behalf, may make a request, including on behalf of your minor child.

Changes to This Privacy Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this notice, you may email us at support@appliancerepairly.com or by post to:

Last Updated: May 23, 2025

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and ApplianceRepairly.com ("Company", "we", "us", or "our"), concerning your access to and use of the ApplianceRepairly.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Use of the Site

The Site provides an online platform to connect users seeking appliance repair services with independent, third-party service professionals ("Service Providers") available through partner networks via API integration. You understand and agree that ApplianceRepairly.com is not an appliance repair company itself and does not perform repair services.

We grant you a limited, non-exclusive, non-transferable license to access and use the Site strictly in accordance with these Terms. You agree not to use the Site for any purpose that is unlawful or prohibited by these Terms.

As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. This includes the use of any data mining, robots, or similar data gathering and extraction tools (scraping).
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Site to advertise or offer to sell goods and services not related to the core purpose of finding appliance repair.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
• Engage in unauthorized framing of or linking to the Site.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
• Use any information obtained from the Site in order to harass, abuse, or harm another person.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Use the Site in a manner inconsistent with any applicable laws or regulations.

3. Service Provider Connections

The Site facilitates connections between you and Service Providers based on location information you provide. We do not employ, endorse, recommend, or guarantee any Service Provider listed or connected through the Site. Service Providers are independent contractors, not employees, agents, or franchisees of ApplianceRepairly.com.

Your interactions and agreements with any Service Provider found through the Site are solely between you and the Service Provider. We are not a party to any agreement or transaction between you and a Service Provider.

We make no representations or warranties regarding the quality, reliability, licensing, insurance, qualifications, or conduct of any Service Provider. You are solely responsible for conducting your own due diligence before hiring a Service Provider, including verifying licenses, insurance, and references as appropriate.

4. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

5. Third-Party Websites and Content

The Site may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site.

6. Disclaimers

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY (INCLUDING SERVICE PROVIDERS) THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Please also see ourBrand Disclaimer regarding non-affiliation with appliance manufacturers.

7. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE OR YOUR INTERACTIONS WITH SERVICE PROVIDERS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Site; (2) your breach of these Terms of Service; (3) any breach of your representations and warranties set forth in these Terms of Service; or (4) your violation of the rights of a third party, including but not limited to Service Providers or intellectual property rights.

9. Governing Law

These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms of Service, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Service to stay informed of updates.

11. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

support@appliancerepairly.com

Statement of Independence

ApplianceRepairly.com is an independent online platform. Our purpose is to connect consumers seeking appliance repair with independent, local service professionals available through third-party networks and APIs.

Non-Affiliation Clause

ApplianceRepairly.com is not affiliated with, associated with, authorized by, endorsed by, sponsored by, or in any way officially connected with any of the appliance manufacturers whose brand names, logos, or models may appear on this website. This includes, but is not limited to, brands such as:

• Samsung
• LG
• Whirlpool
• GE Appliances
• Bosch
• Maytag
• KitchenAid
• Frigidaire
• Kenmore
• Sub-Zero
• Viking
• Thermador
• Miele
• Amana
• Jenn-Air
• And others

This list is representative and not exhaustive. ApplianceRepairly.com is not affiliated with these brands or any of their subsidiaries or affiliates.

Trademark Usage Purpose (Nominative Fair Use)

All product names, company names, logos, brands, trademarks™, and registered® trademarks mentioned or displayed on this website are the property of their respective owners. The use of any third-party trade name, trademark, or logo on this website is solely for identification, informational, and descriptive purposes to indicate the types of appliances or brands that the independent technicians in the network may service.

Such use does not imply any affiliation, association, endorsement, or sponsorship by the trademark holders of ApplianceRepairly.com or the services connected through it. All references constitute nominative fair use under applicable trademark laws.

Service Disclaimer

The information provided on ApplianceRepairly.com is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

ApplianceRepairly.com connects users with independent, third-party appliance repair professionals. We do not employ these professionals, nor do we guarantee or warrant their services, qualifications, licensing, insurance, or the outcome of any repair performed. Any reliance you place on such information or service providers is therefore strictly at your own risk. We strongly encourage users to perform their own due diligence before hiring any service professional, including verifying licenses, insurance, and references where applicable.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or the services provided by third-party technicians connected through this platform.

Please refer to our Terms of Service for further details.

Last Updated: May 23, 2025